Role and Responsibilities

The Treatment Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

  • Provide concierge-level customer service while interacting with patients, referring offices and team members over the phone, in person, or via electronic communication
  • Successfully work individually and/or in a team environment
  • Attention to detail is a must when updating and maintaining patient insurance information
  • Maintains doctor schedule to ensure efficient use of the doctor’s time
  • Partner with clinical team to ensure excellent patient experience
  • Adhere to deadlines and prioritize work against the patient schedule
  • Collect payments from patients in an effective and professional manner
  • Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
  • Ability to effectively communicate treatment options and associate costs to the patient
  • Understanding of dental terminology is necessary
  • Maintain confidentiality of all information in accordance with HIPAA
  • Performs other related duties as assigned

Qualifications and Education Requirements

  • Minimum of 1-year customer service experience required
  • Medical or dental experience preferred
  • Highschool diploma or equivalent required

Preferred Skills

  • Friendly, inviting and professional personality and presence
  • Basic office skills such as typing and filing
  • Good organizational skills
  • Attention to detail
  • Leadership and problem-solving skills required
  • Effective communication skills
  • Ability to work cross-functionally with other team members

We also offer a comprehensive benefits package including:

Core Benefits & Wellness

  • Medical (including Virtual Care), Dental, and Vision Coverage
  • Employee Assistance Program (EAP)

Financial Well-being

  • 401(k) Plan w/Company Match
  • Health Savings Account (HSA) with HDHP health plans

Life Insurance

  • Basic and Supplemental Life Insurance
  • Spouse and Child Life Insurance

Time Off, Disability and Leave of Absence

  • Paid Vacation (starting at 10 days per year) and 6 Annual Paid Holidays
  • Employer Sponsored Short Term Disability (Maternity Leave, Medical Leave, Bereavement Time)
  • Long Term Disability Plan